Email tech@xssights.com for help with questions and support

phone: 888-744-4880

Store Policies

Effective: 1/1/2012:

 

Orders

Orders placed through the website are done so using a secure payment process. Our servers feature industry standard SSL encryption. Please allow a week for order processing once you have placed your order. Orders will ship Monday - Friday.

Customers must be 18 years of age to order products from xssights.com. It is the customer's responsibility to know their local laws and regulations regarding the purchase and use of these products.

No drop shipments, no exports, no foreign sales, no shipments to freight forwarders, no Non-US issued credit cards. Given the classification of XS Sights, APOs, FPOs, and US Possessions are all considered exports.

Express Orders

Express or expedited orders placed on our website before 1 pm central will ship same day on business days (Monday to Friday excluding holidays). Express or expedited orders placed after 1 pm central will ship the following business day. Express orders placed over the weekend will ship the next business day. 

 

Domestic (US) Shipping

XS Sight Systems, Inc. Ships all packages using FedEx based on the shipping method that the customer specifies. Customers have the ability to select the shipping method for their order, based on the order weight and shipment destination.

Customers will receive a shipment confirmation email once their package has shipped. This email will contain the shipment tracking/delivery confirmation number (if available).

Customers may customize their FedEx delivery via the FedEx Delivery Manager

 

International Shipping

See our international resources page: https://xssights.com/resources/international/

 

Backorders

This website displays current and accurate inventory status. Products listed as in stock are available to ship immediately. Customers are able to place orders for backordered products by calling into our customer service line (888)-744-4880. 

 

Returns

XS will accept returns on uninstalled and new products (no Bargain Bin items) purchased directly from XS within 6 months for tritium items and 1 year for non-tritium items. Shipping costs are non-refundable. XS will pay for return shipping only if an item is defective or the wrong item is sent; the customer is responsible for return shipping costs if the customer decides they no longer want the item. Purchases of XS products from our distribution channel cannot be returned to XS for refund.

 

Please call and speak with a customer service representative at (888)-744-4880 during the normal business hours of Monday - Friday, 8:30am - 5pm Central Time with any return or exchange requests.

 

 

Manufacturer's Warranty

XS Sight Systems Inc. products (excluding tritium) are warranted to be free from defects in material and workmanship during normal use. There are no implied warranties. Upon return (prepaid) to XS, XS will - at it's option - repair or replace any defective products. XS shall not be liable for any loss-direct, indirect, or consequential-arising from your use or inability to use, any of its products. This warranty gives you specific legal rights, and you may have other rights that vary from state to state. XS warrants full replacement against breakage of its tritium lamps for 10 years and between 10 and 15 years, XS offers replacement for 50% of the current tritium sight cost. This warranty does not cover damages deemed from abnormal, abusive, or improper use, including any fault resulting from an accident or improper service. Remember that tritium decays, but can be expected to have a useful "service" life of at least 10 years. Tritium is regulated by the Nuclear Regulatory Commission and sights containing tritium may not be disassembled by anyone other than NRC licensees. For any non warranty claim other than defects or tritium lamp breakage, please return product to the place of purchase, along with your receipt. When returning products to XS remember to insure the package and include a copy of your receipt.